Q: How do I invite or remove team members?
A: Inviting Members:
Only Admins can invite new users. From the dashboard:
Click your profile → Members.
Enter the email address of the person you want to invite.
Send the invitation. Once accepted, they can start collaborating immediately.
Removing Members:
Admins can remove users by going to the Members section and deleting the selected user.
Q: How do I reset my password?
A:
Go to https://app.socialtrait.ai/login.
Click Forgot Password.
Follow the instructions sent to your registered email to reset your password.
Q: Can I set different permissions for different members?
A: No, custom permissions for individual members are not available.
Admins: Have full control over research, users, and account settings.
Users: Can create and manage their own projects but cannot access account-level settings or manage other users.
All members have the same baseline access, with Admins having additional privileges.
Q: I didn’t receive my invite email. What should I do?
A: Check your spam or promotions folder. If it’s not there, ask your Admin to resend the invitation.
Q: Can I edit or stop a study after launching it?
A: No, once a study is launched, it cannot be paused, stopped, or edited.
Q: Can I run multiple studies at the same time?
A: Yes, you can run multiple studies simultaneously. Keep in mind that running many studies at once may affect response times when generating results.
Q: Can I build or customize my own target audience?
A: Yes. During research setup, you can:
Select from pre-defined audiences.
Build a new audience by choosing demographics, generation, and interests.
Request a custom AI community via managed services.
Q: How realistic are AI agent responses compared to real consumers?
A: AI agents are designed with over 50 attributes (demographic, psychographic, behavioral) and act like interactive personas. Their responses are highly lifelike and reliable, though they are still simulations.
Q: How long does it take to receive a completed report?
A: Reports are typically generated within minutes to hours, depending on study size and the number of attached documents. Users receive an email notification when the report is ready.
Q: In what formats can I export or share reports?
A: Reports can be previewed online, downloaded as PDFs, or shared via a generated link accessible to anyone with the link.
Q: Can I share reports with non-Socialtrait users?
A: Yes, use the Share link option to generate a link for external collaborators.
Q: Can I rename or delete old reports?
A: Yes. Completed reports can be renamed. To delete, go to the dashboard and click the three-dot menu → Delete.
Admins: Can delete any report.
Users: Can only delete their own reports.
Q: Do unused credits roll over to the next billing cycle?
A: No. Unused credits expire at the start of a new billing cycle.
Q: What happens if I run out of credits mid-project?
A: The project will pause until credits are available. You can wait for the next billing cycle or purchase a top-up.
Q: How do I purchase additional credits (top-ups)?
A: Contact the Socialtrait Sales team to request additional credits. They are added to your Wallet immediately.
Q: Are credits refundable if a study fails?
A: Credits are only deducted when a study completes successfully. While a study is in progress, the required credits are frozen and cannot be used elsewhere.
If the study completes successfully, the credits are deducted.
If the study fails, the frozen credits are released back to your account.
Q: How do I submit a feature request?
A: You can submit feature requests through the Support channel or via the Community/Feedback section on the platform.
Q: How can I get support if I’m having trouble accessing the platform?
A: First, try using the platform’s chat bot for assistance. If the chat bot isn’t available, you can email us at [email protected]. To find tutorials, FAQs, and support articles, go to Profile > Get Help inside the platform. This gives you quick access to our Knowledge Base anytime you need guidance.
Q: Why doesn’t the Intercom chat widget show up in Brave (or with ad-blockers)?
A: Browsers with built-in or extension ad-blockers (e.g., Brave, uBlock, Adblock Plus) can block the Intercom widget script. To fix:
1. Disable blocking for our site
Brave: Click the 🦁 Shields icon → toggle Shields down for this site (or allow “Trackers & ads” for this site).
Extensions (uBlock/Adblock): Add our site to the allow-list/“Not filter” list.